A world-renowned keynote speaker, author of Culture Hacker, and television personality, Shane Green is a consultant who works with start-ups and small businesses on customer experience and organizational culture. As the President & Founder of SGEi, Shane leads a team of professionals who have partnered with brands like the NBA, Madison Square Garden, MGM Resorts International, Foot Locker, Cisco Systems, United Airlines, and BMW to reprogram their employee experiences to create loyal customers and raving fans. Shane draws upon his foundation at The Ritz-Carlton Hotel Company and work from multiple industries to transform employee mindsets, habits, and skills to improve customer experiences and interactions. Along with the SGEi team, he has taken best practices, tools, training, and ideas and evolved these for the small business environment to help them attract, engage, and retain the best people.