KEYNOTE PRESENTATION If Disney Ran Your Business, What Would It Look Like? John Formica, The “Ex-Disney” Guy & America’s Top Customer Experience Coach
• 3:15PM - 4:00PM • Keynote Theatre
Have you ever wondered how the Disney Company continues to produce a dynamic model of business excellence, brand culture, leadership, teamwork, and customer experience? Imagine if you could learn how to run your business to create an empire just like Disney. What would that look like?
John, The “Ex-Disney" Guy, and former Disney Leader will share his incredible experiences, best practices, and proven Disney Success Strategies to help you create a Disney-like culture to attract more clients, blow away your competition, build client loyalty for life, establish a winning team culture and successful lasting business empire! You will achieve extraordinary results with hands on practical action items you can apply right away.
What You Will Learn: • 3- Easy Steps to Create Your Very Own Magical Customer Experience • Attract More Customers - Understand the Mind Set of Your Customers to Give Them What They Really Want! • Build Customer Loyalty For Life! - How to Emotionally Engage Your Clients to Love You! • Making Relationships and Connections More Memorable, Likable and Magical! • “It’s Show Time”- How to Develop a Disney “On-Stage” Customer Experience. • Secrets to “WOW” Your Customers and Create Disney-like Raving Fans • How to Be Different than Your Competition and Be the “Top of Mind” Awareness in YOUR Industry! • Create a "Whistle While You Work" Team Environment, Be More Productive, Build Team Morale and Have Fun Every Day! • And Much More!