How Small Teams Can Deliver World-Class Customer Service With AI
• 11:15AM - 11:45AM • Workshop Room 6
Ever feel like customer service gets harder to manage as you scale? We’ll dig into how to fix messy handoffs, keep knowledge up to date, and use AI in practical ways that make everyday service more consistent and dependable.
Presented by:
Niraj Rout Hiver
Niraj Ranjan Rout is the Founder & CEO of Hiver, the modern AI customer service platform used by 10,000+ teams worldwide — including Flexport, Harvard University, Upwork, and Ping Identity.
Under his leadership, Hiver has grown into a global category challenger: a platform built for fast-moving teams who want simplicity, speed, and intelligence without the complexity of legacy helpdesks.
Before Hiver, Niraj co-founded Mobicules, where he helped scale the company from a 3-member team to 35 engineers in under two years, building products for startups across the US, Europe, and India.
Niraj is passionate about reimagining how customer service teams work: simpler tools, smarter au
Niraj Ranjan Rout is the Founder & CEO of Hiver, the modern AI customer service platform used by 10,000+ teams worldwide — including Flexport, Harvard University, Upwork, and Ping Identity.
Under his leadership, Hiver has grown into a global category challenger: a platform built for fast-moving teams who want simplicity, speed, and intelligence without the complexity of legacy helpdesks.
Before Hiver, Niraj co-founded Mobicules, where he helped scale the company from a 3-member team to 35 engineers in under two years, building products for startups across the US, Europe, and India.
Niraj is passionate about reimagining how customer service teams work: simpler tools, smarter automation, and technology that gives humans more time for what actually matters — the customer.