How Customer Experience Expectations are Changing Post-COVID

05/27/2021 CST Reserve My Seat

Our New Phygital World: We live in an endless swipe society, where shoppers can literally browse products forever. It’s not surprising then that shoppers spend an average of 79 days gathering information before making a major purchase. So, how do you convince them to buy now? We’ll share learnings from our merchants on how they’re combatting this paralysis of choice and giving shoppers reasons to follow through on all that window shopping in-store and online.

Presented by:

Rob Gaige VP of Marketing, Splitit

Rob has spent over 20 years in the marketing, innovation, and start-up space running brands in media, financial services, tech, gaming, packaged goods, and skincare. At Splitit, Rob is the VP of Marketing, leading global consumer and North America B2B.
Rob has spent over 20 years in the marketing, innovation, and start-up space running brands in media, financial services, tech, gaming, packaged goods, and skincare. At Splitit, Rob is the VP of Marketing, leading global consumer and North America B2B.

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