R. J. Ancona is the Vice President & General Manager of the U.S. B2B sector within the Global Merchant & Network Services organization. In this role, he oversees a portfolio of American Express’ largest B2B merchants focused on identifying opportunities for growth and delivering value to these merchants. He also oversees the product development and partnership strategy for B2B merchant/supplier value.
Prior to this, R. J. was the Vice President of U.S. Small Business Charge Card Product Management & Loyalty Programs. In this role, he was responsible for the Business Gold, Business Platinum, and Business Centurion products, including managing these P&Ls, Loyalty drivers, the portfolio strategy, and end-to-end customer experiences.
He joined American Express in 2001 and has since worked within the Business Travel, Consumer Card, and Global Commercial divisions, holding U.S. and international positions ranging from Sales and Relationship Management to Acquisition Marketing, B2B Product Management, and Business Planning.
R. J. holds a Bachelor of Business Administration from the University of Michigan’s Ross School of Business and holds an MBA from Imperial College Business School in London. He is also the Executive Sponsor for the virtual PRIDE+ Colleague group at American Express.