John Formica from The

John FormicaThe "Ex-Disney" Guy

John, The “Ex-Disney Guy” and former Disney leader is an internationally known speaker, coach, and author of the top-selling book, “Making The Customer Experience Magical Now!” John has inspired audiences with over 4,000 presentations and keynotes across the globe. He has appeared on ABC, CBS, NBC, Fox and Univision. John has also been featured in business journals and magazines as Australia’s Top Five Best Customer Experience Speaker, Trainer, and Coach. John was also selected as one of the Top 10 World Global Thought Leaders and Influencers on Customer Loyalty in 2021, 2022, and 2023.

Before speaking, John acquired over 30 years of experience in top leadership positions with hospitality industry giants like Hyatt, Hilton, and over a decade with the Disney Company. During his time with Disney, John opened and managed their top luxury resorts, to lead his teams to achieve the highest guest satisfaction ratings among all WDW Resort Hotels.

Today, John is “America’s and Australia’s Customer Experience Coach” and one of the World’s Foremost Disney Philosophy Experts on business growth, leadership, team culture, and creating magical customer experiences. He continues to present and coach professionals, and small businesses of all industries throughout the world in Australia, Saudi Arabia, Jamaica, Dominican Republic, Romania, and the UK to help them create unique memorable customer experiences, team and leadership training and to build customer focused winning team environments.