KEYNOTE PRESENTATION
If Disney Ran Your Business, What Would It Look Like?
John Formica, The “Ex-Disney” Guy & America’s Top Customer Experience Coach

• 12:00PM - 12:45PM • Keynote Theatre

Have you ever wondered how the Disney Company continues to produce a dynamic model of business excellence, brand culture, leadership, teamwork, and customer experience? Imagine if you could learn how to run your business to create an empire just like Disney. What would that look like?

John, The “Ex-Disney" Guy, and former Disney Leader will share his incredible experiences, best practices, and proven Disney Success Strategies to help you create a Disney-like culture to attract more clients, blow away your competition, build client loyalty for life, establish a winning team culture and successful lasting business empire! You will achieve extraordinary results with hands on practical action items you can apply right away.

What You Will Learn:
• 3- Easy Steps to Create Your Very Own Magical Customer Experience
• Attract More Customers - Understand the Mind Set of Your Customers to Give Them What They Really Want!
• Build Customer Loyalty For Life! - How to Emotionally Engage Your Clients to Love You!
• Making Relationships and Connections More Memorable, Likable and Magical!
• “It’s Show Time”- How to Develop a Disney “On-Stage” Customer Experience.
• Secrets to “WOW” Your Customers and Create Disney-like Raving Fans
• How to Be Different than Your Competition and Be the “Top of Mind” Awareness in YOUR Industry!
• Create a "Whistle While You Work" Team Environment, Be More Productive, Build Team Morale and Have Fun Every Day!
• And Much More!

Presented by:

John Formica The "Ex-Disney" Guy

John, The “Ex-Disney Guy” and former Disney leader is an internationally known speaker, coach, and author of the top-selling book, “Making The Customer Experience Magical Now!” John has inspired audiences with over 4,000 presentations and keynotes across the globe. He has appeared on ABC, CBS, NBC, Fox and Univision. John has also been featured in business journals and magazines as Australia’s Top Five Best Customer Experience Speaker, Trainer, and Coach. John was also selected as one of the Top 10 World Global Thought Leaders and Influencers on Customer Loyalty in 2021, 2022, and 2023. Before speaking, John acquired over 30 years of experience in top leadership positions with h
John, The “Ex-Disney Guy” and former Disney leader is an internationally known speaker, coach, and author of the top-selling book, “Making The Customer Experience Magical Now!” John has inspired audiences with over 4,000 presentations and keynotes across the globe. He has appeared on ABC, CBS, NBC, Fox and Univision. John has also been featured in business journals and magazines as Australia’s Top Five Best Customer Experience Speaker, Trainer, and Coach. John was also selected as one of the Top 10 World Global Thought Leaders and Influencers on Customer Loyalty in 2021, 2022, and 2023. Before speaking, John acquired over 30 years of experience in top leadership positions with hospitality industry giants like Hyatt, Hilton, and over a decade with the Disney Company. During his time with Disney, John opened and managed their top luxury resorts, to lead his teams to achieve the highest guest satisfaction ratings among all WDW Resort Hotels. Today, John is “America’s and Australia’s Customer Experience Coach” and one of the World’s Foremost Disney Philosophy Experts on business growth, leadership, team culture, and creating magical customer experiences. He continues to present and coach professionals, and small businesses of all industries throughout the world in Australia, Saudi Arabia, Jamaica, Dominican Republic, Romania, and the UK to help them create unique memorable customer experiences, team and leadership training and to build customer focused winning team environments.
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