Implementing The Lost Art of Customer Service to grow your business
05/27/2021 CST • Workshop Room 1
This workshop teaches attendees how to set themselves apart and grow their business by implementing the lost art of great customer service in their business. Gone are the days of reducing prices, excessively couponing, and overly spending on marketing only to break even. This workshop follows the principle of the Golden Rule and Ken Blanchard's Raving Fans theory to show audiences proven, detailed, step by step guide that they can easily apply in their business, train their employees and increase revenue by having an increase in customers. I cover topics such as hiring the right people, company culture, customer acquisition, customer loyalty, branding, and a step by step guide on how to treat customers to keep them loyal.