Creating the Pinnacle Customer Experience

• 11:15AM - 11:45AM • Workshop Room 2

Learn quick and tangible steps on how to improve your customer, patient, or colleague experience. The product is great—might be a 5 star—but if the service is 1.5 stars, you have failed. Let me help you build the most solid foundation for success!

Presented by:

Daniel Laurent CEO & Founder, Black Dollar LLC

Daniel Laurent is a businessman, artist and community advocate. After years and years of disappointment from supporting small businesses, he started researching why the disappointment occurred in the first place. Attending Fashion Institute of Technology and studying Advertising & Marketing, as well as having over 20 years of customer service experience. The origin of Black Dollar came out of a mission that he is passionate about which is underlining and creating intentional action steps surrounding increasing the duration of the dollar in the Black community. Black Dollar LLC is designed for small businesses with affordability to excel and create the best possible customer experience
Daniel Laurent is a businessman, artist and community advocate. After years and years of disappointment from supporting small businesses, he started researching why the disappointment occurred in the first place. Attending Fashion Institute of Technology and studying Advertising & Marketing, as well as having over 20 years of customer service experience. The origin of Black Dollar came out of a mission that he is passionate about which is underlining and creating intentional action steps surrounding increasing the duration of the dollar in the Black community. Black Dollar LLC is designed for small businesses with affordability to excel and create the best possible customer experience as that is paramount especially in todays' turbulent financial times.

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