GENERAL & SETUP
Do I need to register?Yes. Each member of your team must register for an EXHIBITOR badge to each city you are exhibiting at. A special link was included in the exhibitor alert emails sent by our client services department. You can also register on setup day (the day before the expo) from 12 PM-4 PM. We strongly encourage registering ahead of time. If you never received an alert and wish to register before setup, contact us at firstname.lastname@example.org.
I need to ship my items in advance. Where can I find details on shipping?Open the Exhibitor Manual for the city you wish to ship items to and reference page. Exhibitor Manuals can be found by clicking here.
When can I start my setup?You can start setup the day before the expo from 12 PM- 4 PM at most cities. Chicago’s setup is from 3 PM- 6 PM the day before the expo. For the most up-to-date information check your city’s exhibitor manual..
Is there anything I need to do before I arrive for setup?Yes, every member of your team working your booth on the day of the expo needs to be registered for an Exhibitor badge. You should have received an exhibitor alert email with a special registration link.
I need extra chairs, wifi, tables, or other items prior to the expo.Go to our exhibitor store for these and other items. Click here.
I forgot to order items and the expo is tomorrow.Don’t worry, you can purchase some of these items on setup day and on the day of the expo, however, we have limited inventory.
I have further questions in regards to setup.You can email email@example.com
I have further questions about my booth location.Please contact your sales representative.
I have a workshop. Where can I find details on the deliverables and room set up? Please contact firstname.lastname@example.org.
DEADLINES & RESOURCES
I need to extend my deadline for the Showguide Ad. Please contact email@example.com
Where can I find a copy of the floorplan? For each city’s floorplan click here.
Where can I find a copy of the Exhibitor Manual? For the Exhibitor Manuals click here.
Where can I find the advertising kit? For the Advertising Kits click here. The link directs you to our Exhibitor Resources Google Drive.
Where can I order booth add-ons such as extra chairs, tables, power and/or internet?For the Exhibitor Store click here.
Where can I find a copy of my Show Guide ad?Head over to the city your ad is on and click on the Show Guide link.
Are you offering any discounted hotel accommodations? For hotel and travel accommodations click here.
LEAD SCANNER APP
What is the Lead Scanner App included with my exhibitor contract? Our Lead Scanner App is an excellent way to collect valuable contact information from each person you meet at Small Business Expo. The App is available for Android & iPhone. With this app, you scan the QR code found on a person’s badge at the Expo. Once you scan the QR Code, that person’s contact information that was provided to us when they registered will appear on your phone to save (i.e., First Name, Last Name, Email Address, Phone #, Company Name, Job Title & Zip Code). You can then put notes and mark the lead as Cold, Warm or Hot for future follow up. The App also allows you to export all of your scans into an Excel Spreadsheet that you can then upload into your CRM, Email Marketing Software, Contact Database, etc. For more info about our Lead Scanner App, please click here. NOTE: You scan the QR Code on attendee badges. This is not the full attendee list (registrant list).
How do I get access to the lead scanner app?Instructions on how to download and use the app are included in your booth confirmation email, the exhibitor alerts and can also be found on our app page here. If you don’t have access to the event or for any app related questions, please stop by the Registration Area at the Expo.
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